Refund policy
We have a 30-day return policy. This means that after receiving your item you have 30 days to request a return.
To be eligible for a return, your item must be in the same condition as you received it, not worn or unused, with labels, and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us at Support@florani.nl. Please note: returns must be sent to the following address: [ENTER RETURN ADDRESS]
Once your return has been accepted, we will send you a return shipping label, with instructions on how and where to send the package. Items returned to us without a return requested will not be accepted.
For questions about returns, you can always contact us via Support@florani.nl.
Damage and problems
Inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item. Then we can evaluate the problem and solve it for you.
Exceptions/items that may not be returned
Certain types of items may not be returned, such as perishable goods (such as foods, flowers or plants), customized products (such as special orders or personalized items) and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific article.
Unfortunately, items on sale or gift vouchers cannot be returned.
Exchange
The fastest way to get the item you want is to return the item you have and purchase the new item separately once the return is accepted.
Legal cooling-off period of 14 days in the EU
Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving reasons. As above, your item must be in the same condition as you received it, not worn or unused, with labels and in the original packaging. You also need a voucher or proof of purchase.
Refund
Once we have received and inspected your return, you will be notified and we will also let you know whether the return has been approved. If approved, you will automatically be refunded within ten working days via the original payment method. Remember that it may take some time for the bank or credit card company to process and deposit the refund.
Please contact us at Support@florani.nl if it has been more than 15 working days since we approved your return.
Return and Refund Policy
Last updated: 2026-05-25
Welcome to Florani. We strive for the highest quality and customer satisfaction. If you are not completely satisfied with your order, you can use our return and refund policy as described below.
1. Right of withdrawal
You have the right to cancel your order within 14 days of receipt without giving any reason, in accordance with European consumer law.
After cancellation you have another 14 days to return the product.
To exercise the right of withdrawal, please contact us at
customer Service Email: support@florani.nl
2. Return conditions
To be eligible for a return, the following conditions apply
The product must be unused, unworn and in its original condition.
The product must bear original labels and packaging.
Damaged, used or contaminated items may be refused.
For hygienic reasons, certain products cannot be returned if the seal has been broken.
We reserve the right to refuse returns if the above conditions are not met.
3. Non-returnable items
The following items cannot be returned:
Personalized or customized products
Gift vouchers
Hygiene-sensitive articles with a seal broken
Products that have been clearly used
4. Return procedure
To register a return, follow the steps below:
Contact our customer service via support@florani.nl
Please state your order number and reason for return.
You will receive further instructions for the return shipment.
Send the package to the specified return address.
The return costs are borne by the customer, unless the product has been defective or delivered incorrectly.
We recommend shipping with track & to use trace. Florani is not responsible for lost returns.
5. Damaged or wrong products
Have you received a damaged, defective or wrong product? Please contact us at support@florani.nl within 48 hours of receipt and add clear photos of
The product
The packaging
Any damage
We will assess the problem as soon as possible and resolve it appropriately.
6. Refunds
As soon as we have received and checked your return shipment, we will inform you about the approval of the refund.
Upon approval, the purchase amount will be refunded within 14 days using the same payment method used to make the original payment.
Any shipping costs of the original order will only be refunded if
the entire order will be returned; or
there is a mistake on our side.
7. Late or missing refunds
Have you not received a refund yet?
Then check first:
your bankaccount;
your credit-card company;
the processing time of your payment provider.
Please contact us at [email address] if the amount is still not visible.
8. Cancellation of orders
Orders can only be canceled as long as they have not yet been processed or shipped.
Once an order has been shipped, the regular return procedure applies.
9. Fraud prevention
Florani reserves the right to refuse returns or refunds in the event of suspicions of fraud, abuse or unusual return activities.
10. Contact details
Florani
Email: support@florani.nl
Telephone: +31 0681486493
Company address: Snoekstraat 21B 3025PL
11. Legal rights
This return and refund policy is without prejudice to the legal rights that consumers have under applicable laws and regulations.