Shipping policy
Shipping policy
Last updated: 2026-05-25
At Florani we do our utmost to deliver your order quickly, safely and carefully. Below you will find our shipping policy with all important information about processing, shipping and delivery.
1. Processing of orders
Orders will be processed within 1 to 3 working days after payment has been successfully received.
Orders shall not be processed or shipped on:
weekends;
holidays;
official days off.
During busy periods, promotions or holidays, processing may take a little longer.
2. Delivery times
The average delivery time is
Netherlands & Belgium: 5 to 12 working days
Europe: 5 to 15 working days
Other countries: 7 to 20 working days
Delivery times are indicative and may vary depending on
carriers;
customs;
weather conditions;
hustle;
local delivery services.
Florani cannot guarantee an exact delivery date.
Last updated: 2026-05-25
At Florani we do our utmost to deliver your order quickly, safely and carefully. Below you will find our shipping policy with all important information about processing, shipping and delivery.
1. Processing of orders
Orders will be processed within 1 to 3 working days after payment has been successfully received.
Orders shall not be processed or shipped on:
weekends;
holidays;
official days off.
During busy periods, promotions or holidays, processing may take a little longer.
2. Delivery times
The average delivery time is
Netherlands & Belgium: 5 to 12 working days
Europe: 5 to 15 working days
Other countries: 7 to 20 working days
Delivery times are indicative and may vary depending on
carriers;
customs;
weather conditions;
hustle;
local delivery services.
Florani cannot guarantee an exact delivery date.
3. Shipping costs
Shipping costs are automatically calculated during checkout.
Free shipping can be offered for promotions or orders above a certain amount.
All costs are clearly displayed before completing the order.
4. Track & Trace
Once your order has been shipped, you will receive a Track & Trace code by email, if available.
Tracking information may take several days to become active.
5. Delays
Although we strive for fast delivery, delays may arise due to circumstances beyond our control.
Florani shall not be liable for any delays caused by
carriers;
customs controls;
weather conditions;
holidays;
technical malfunctions;
force majeure.
We ask customers to take into account possible delays during busy periods.
6. Lost or damaged packages
If a package is lost or arrives damaged, please contact our customer service within 48 hours at
[Insert email address]
If possible, add clear photos of
the package;
the packaging;
the damage.
We will launch an investigation with the carrier and look for a suitable solution.
7. Incorrect address details
The customer is responsible for correctly completing shipping details.
Florani shall not be liable for: a
misentered addresses;
failed deliveries due to incorrect data;
packages lost as a result.
Additional shipping costs due to incorrect address information can be passed on to the customer.
8. Uncollected packages
Where a package is not collected at a collection point or refused upon delivery and returns, return and shipping costs may be deducted from the refund.
9. Customs and import costs
For international orders, local import duties, taxes or customs fees may apply.
These costs are the responsibility of the customer, unless otherwise stated.
10. Split shipments
In some cases, orders can be shipped in multiple packages. You will receive separate tracking information if available.
11. Contact details
Florani
Email: support@florani.nl
Telephone: +31 0681486493
Address: Snoekstraat 21B
12. Changes
Florani reserves the right to change this shipping policy at any time.
The most current version is always available on our website.
Shipping costs are automatically calculated during checkout.
Free shipping can be offered for promotions or orders above a certain amount.
All costs are clearly displayed before completing the order.
4. Track & Trace
Once your order has been shipped, you will receive a Track & Trace code by email, if available.
Tracking information may take several days to become active.
5. Delays
Although we strive for fast delivery, delays may arise due to circumstances beyond our control.
Florani shall not be liable for any delays caused by
carriers;
customs controls;
weather conditions;
holidays;
technical malfunctions;
force majeure.
We ask customers to take into account possible delays during busy periods.
6. Lost or damaged packages
If a package is lost or arrives damaged, please contact our customer service within 48 hours at
[Insert email address]
If possible, add clear photos of
the package;
the packaging;
the damage.
We will launch an investigation with the carrier and look for a suitable solution.
7. Incorrect address details
The customer is responsible for correctly completing shipping details.
Florani shall not be liable for: a
misentered addresses;
failed deliveries due to incorrect data;
packages lost as a result.
Additional shipping costs due to incorrect address information can be passed on to the customer.
8. Uncollected packages
Where a package is not collected at a collection point or refused upon delivery and returns, return and shipping costs may be deducted from the refund.
9. Customs and import costs
For international orders, local import duties, taxes or customs fees may apply.
These costs are the responsibility of the customer, unless otherwise stated.
10. Split shipments
In some cases, orders can be shipped in multiple packages. You will receive separate tracking information if available.
11. Contact details
Florani
Email: support@florani.nl
Telephone: +31 0681486493
Address: Snoekstraat 21B
12. Changes
Florani reserves the right to change this shipping policy at any time.
The most current version is always available on our website.