Terms of service

[General Policy Disclaimer: The materials below are for informational purposes only and do not constitute advertising, solicitation or legal advice.
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Read these materials carefully and adjust them where necessary.
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OVERVIEW

Welcome to Florani! The terms “wij”, ‘ons’ and “ons” refer to Florani. Florani manages this store and website, including all related information, content, features, tools, products and services to provide you, the customer, with a customized shopping experience (the “Services”). Florani is powered by Shopify, which allows us to provide the Services to you.
The terms and conditions below, together with any policies referred to herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully as they contain important information about your legal rights and cover areas such as disclaimers and liability limitations.
By accessing, communicating with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least of age in the state or province in which you reside, and you have authorized us to allow minor dependents of you to use the Services on devices that you own, purchase or manage.
To use the Services, including opening or browsing our web shops or purchasing any of the following
the products or services we offer may ask you to provide certain information, such as your email address, billing, delivery address and payment details. You represent and warrant that any information you provide in our stores is correct, current and complete and that you have all the rights necessary to provide this information.

You are solely responsible for the security of your account login information and for all your account activities. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have done everything we can to provide an accurate representation of our products and services in our web shops. However, keep in mind that colors or the appearance of products may differ from how they appear on your screen, due to the type of device you use to access the store and your device's settings and configuration.
We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be the same as depicted or delivered in our web shops.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

Section 3 - ORDERS
When you place an order, you make an offer to buy. Florani reserves the right to accept or refuse your order for any reason at its sole discretion. Your order was only accepted after Florani confirmed acceptance. We must receive and process your payment before your order is accepted. Please check your order carefully before sending it as Florani may not be able to process cancellation requests after an order is accepted. In the event that we do not accept, change or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or telephone number you provided when placing the order.

Your purchases can only be returned or exchanged in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service is the price applicable at the time the order is placed and stated in the email confirming your order. Unless expressly stated otherwise, the prices quoted are exclusive of taxes, shipping and handling charges and customs or import duties.
The prices in our web shops may differ from the prices in physical stores or in online stores or other stores managed by external parties. We may from time to time offer promotions on the Services that may affect pricing and are subject to terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion apply.
You agree to provide up-to-date, complete and accurate purchase, payment and account information for all purchases you make in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that (i) the credit card information you provide is truthful, accurate and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) any credit card company made by you will be honored, and (iv) you will pay any debits you make at the prices stated, includes shipping and handling charges and all applicable taxes, if applicable.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance or events beyond our control. Once we transfer the products to the carrier, the title and risk of loss will pass to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product controls, video and audio, and their design, selection and arrangement, are owned by Florani, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms allow you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit the material on the Services without our prior written consent. Unless expressly provided otherwise herein, nothing in these Terms grants you a license or other rights or shall be construed as granting you any license or other rights under any patent, trademark, copyright or other intellectual property of Florani, Shopify or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Florani.
Florani's names, logos, product and service names, designs and slogans are trademarks of Florani or its subsidiaries or licensors. You may not use such trademarks without the prior written permission of Florani. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may access customer tools provided by third parties as part of the Services, over which we have no control, nor input.
You acknowledge and agree that we provide access to such devices “as they are” and “as they are available”, without warranties, representations or conditions of any kind and without any approval. We have no liability whatsoever arising out of or in connection with your use of any optional third party tools.
Any use by you of the optional tools offered through the Site is entirely at your own risk and discretion and you must ensure that you are familiar with and agree to the terms under which tools are offered by the relevant third party providers.
We may also offer new features in the future through the Services (including the release of new tools and tools). Such new features are also deemed to be part of the Services and are subject to these Terms of Service.

SECTION 8 - LINKS FROM EXTERNAL PARTIES
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third party functionality). We are not responsible for researching or evaluating the content or accuracy of any third party materials or websites to which you choose access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We will not be liable for any damage or damage associated with your access to third party websites, or your purchase or use of products, services, resources or content on third party websites. Carefully review the third party's policies and practices and make sure you understand them before entering into a transaction. Complaints, claims, concerns or questions about products and services from third parties should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your shop and should not be deleted or changed].
Florani is powered by Shopify, which allows us to provide the Services to you. However, all sales and purchases you make in our Store are made directly with Florani. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Florani, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising out of or in connection with your purchases and transactions with Florani.

SECTION 10 - PRIVACY POLICY
Any personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which you can view here. By using the Services, you acknowledge that you have read this privacy policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be sent to and shared with Shopify and third parties who may be located in countries other than where you reside in order to provide services to you. Please check our Privacy Policy [LINK] for more information about how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, reviews, proposals, subscriptions or other content (collectively referred to as “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to treat your Feedback confidentially; (2) to pay a fee for your Feedback; or (3) to respond to your Feedback.
We may control, edit, or remove feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or to violate any party's intellectual property or these Terms of Service, but are not required to do so.
You agree that your Feedback does not infringe any right of any third party, including copyright, trademark, privacy, personality rights, or other personal or proprietary rights. You further agree that your Feedback does not contain defamatory or otherwise unlawful, abusive or obscene Feedback, or contain a computer virus or other malware that may in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate anyone other than yourself or otherwise mislead us or third parties as to the origin of feedback. You are solely responsible for all the feedback you provide and its accuracy. We take no responsibility and accept no liability for feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping pricing, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if the information is incorrect at any time without notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USE
You may only access and use the Services for lawful purposes. You may not access or use the Services directly or indirectly (a) for unlawful or malicious purposes; (b) to violate international, federal, state, regulations, rules, laws, or local ordinances; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others (d) harass, abuse, insult, harm, defame, defame, defame, intimidate or harm our employees or other persons; (e) send incorrect or misleading information; (f) send, knowingly receive, upload, download, use or reuse any material that is not in accordance with these Terms; (g) to send or cause to be sent advertising or promotional materials, including “junkmail”, ‘chain letters’, “spam” or other similar requests; (h) to impersonate or attempt to impersonate any other person or entity; or (i) engage in any other conduct that restricts or impedes anyone's use or enjoyment of the Services, or that, as determined by us, may harm Florani, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or other malicious codes that will or may in any way affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or trace the personal information of others; (d) spam, phishen, pharm or pretend to use the services; (e) use robots, spiders, scraping, data collection and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) the security or authorization functions, robot exclusion headers or other measures we use to restrict, interfere with, circumvent, or circumvent access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any part of these Terms.


SECTION 14 - AGENTS
14.1 This section (“Agent terms”) applies if you use, allow, enable or cause to be used by an Agent to access, use or interact with Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of or on behalf of persons or entity and that can be performed on behalf of or using a person's device without direct supervision.
14.2 An Agent shall not access, use or communicate with Services unless he identifies himself at all times and acts in strict accordance with the requirements in section 14.4 below. In addition, an Agent may not access, use, or communicate with Services if we have requested the Agent to refrain from accessing, using, or interacting with any service.
14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses and interacts with Services.
14.4 Agents shall: (i) indicate in all HTTP/HTTPS requests that the request originates with an Agent and disclose the Agent's name by including the following in the user-agent string of the request: “Agent/[agent name]”; (ii) do not disguise or obscure the fact that access, use or interactions originate with an Agent as by (a) mimicking human behavior and patterns of interaction, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computing from humans, (iii) truthfully answering questions or prompts intended to determine whether interactions originate from a human or a computer, (iv) not to circumvent or otherwise avoid any measures intended to block, restrict, modify, or control whether and how Agents access, use, or communicate with the Services.


SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time in our sole discretion and without notice, and you will remain liable for all amounts due through the date of termination.
The following sections will continue to apply after termination: Intellectual property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Full agreement, Transfer, Applicable law, Privacy Policy and other provisions that by their nature must remain in effect after termination.
SECTION 16 - REJECTION OF GUARANTEES
The information presented on or through the Services will be made available for general information purposes only. We do not guarantee the accuracy, completeness or usability of this information. Any trust you place in such information is strictly at your own risk. We disclaim all liability and responsibility arising from the trust you or any other visitor to the Services place in such materials, or by anyone who is notified of their content.
UNLESS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ‘AS IS’ AND ‘AS AVAILABLE’ ARE PROVIDED FOR YOUR USE, WITHOUT REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MARKETABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. IN SOME JURISDICTIONS, THE REJECTION OF IMPLIED OR OTHER WARRANTIES IS LIMITED OR NOT PERMITTED, SO THE ABOVE DISCLAIMER OF LIABILITY MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF INCOME, SAVINGS MISSED, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, INCLUDING WHETHER BASED ON A CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED USING THE SERVICES, OR ANY OTHER CLAIM IN ANY WAY RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO ANY ERROR OR OMISSION IN CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND THAT HAS OCCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, SENT OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF DOING SO.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Florani, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any and all loss, damage, liability or claim, including reasonable attorneys' fees, payable to third parties as a result of or arising out of (1) your breach of these Terms of Service or the referenced documents (2) your violation of any law or the rights of any third party, or (3) your access to and use of the Services.
We will notify you of any claim eligible for indemnification, provided that failure to promptly notify you will not release you from your obligations unless you are materially harmed. We may arrange the defense and settlement of such claim at your expense, including the choice of counsel, but will not settle a claim that requires non-monetary obligations from you without your consent (which may not be unreasonably withheld). You will cooperate in the defense of claims for damages, including by providing relevant documents.

SECTION 19 – SEPARABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the extent permitted by applicable law and the unenforceable portion shall be deemed to be separate from these Terms of Service, such determination not affecting the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
Failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or rules of use posted by us on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to all previous versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service will not be explained to the detriment of the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or your rights or obligations under these Terms without our prior written consent, and such attempt will be void. We may transfer, assign or delegate these Terms and our rights and obligations to you without permission or notice.


SECTION 22 - APPLICABLE LAW
These Terms of Service and any separate agreements whereby we provide services to you are governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction in which Florani is located. You and Florani agree to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this Agreement are for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, modify or replace any portion of these Terms of Service by posting updates and changes on our website. It is your responsibility to regularly check our website for changes. We will notify you of any significant changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services after changes to these Terms of Service have been published constitutes your acceptance of these changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service can be sent to us at Support@florani.nl.
Our contact details are below:
[INSERT TRADE NAME]
Support@florani.nl
[INSERT ESTABLISHMENT ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT COMPANY REGISTRATION NUMBER]
[INSERT VAT IDENTIFICATION NUMBER] General Terms and Conditions of Service

Last updated: 2026-05-25

Welcome to Florani. By using our website and services you agree to the general terms and conditions below. Please read these terms carefully before placing an order.

1. Definitions

In these conditions the following definitions apply:

Florani: the company behind this webshop.

Customer: any natural person or legal entity that uses the services of Florani.

Agreement: any agreement between Florani and the customer regarding the purchase of products via the website.

Website: www.florani.nl

2. Applicability

These general terms and conditions apply to all offers, orders, agreements and deliveries from Florani.

By placing an order, the customer declares that he agrees to these conditions.

3. Product information

Florani does her utmost to display all products, images, prices and descriptions as accurately as possible.

Minor deviations in color, size or appearance may occur due to screen settings or production differences and do not entitle you to compensation or termination of the agreement.

4. Prices

All prices on the website are stated in euros (€) and include VAT, unless otherwise stated.

Florani reserves the right to change prices at any time. The price visible at the time of ordering applies to the agreement.

5. Orders

After placing an order, the customer will receive a confirmation by email.

Florani reserves the right to refuse orders or request additional information if fraud, misuse or incorrect data is suspected.

6. Payments

Payments are made via secure payment methods offered by reliable payment providers.

Florani does not have access to confidential payment information such as credit card information.

An order will only be processed after payment has been successfully received.

7. Delivery

Florani strives to process and ship orders as quickly as possible.

Delivery times are indicative and may differ due to crowds, carriers or unforeseen circumstances.

Florani is not liable for delays beyond her control.

If a package is lost or not delivered, Florani will start an investigation together with the carrier.

8. Returns and refunds

Returns and refunds are handled according to Florani's Return and Refund Policy.

By placing an order, the customer agrees to this policy.

9. Liability

Florani is only liable for direct damage that is demonstrably resulting from gross negligence or intent.

Florani shall not be liable for: a

indirect damage;

consequential damage;

loss of data;

damage caused by incorrect use of products;

delays or errors caused by third parties.

Florani's total liability is limited to the amount of the order in question.

10. Force majeure

Florani is not liable for failure to perform obligations due to force majeure, which include

malfunctions;

delays in carriers;

natural disasters;

strikes;

pandemics;

government measures;

cyber attacks;

technical problems.

During force majeure, obligations may be suspended.

11. Intellectual property

All content on the website, including

texts;

images;

logos;

designs;

product photos;

branding;

are owned by Florani and may not be copied, used or distributed without written permission.

12. Privacy and data protection

Florani processes personal data in accordance with applicable privacy legislation, including the GDPR.

More information is listed in Florani's privacy policy.

13. Fraud prevention

Florani reserves the right to refuse, cancel or block orders, accounts or transactions if you suspect:

fraud;

abuse;

unauthorized payments;

suspicious activities.

14. Applicable law

Dutch law applies to all agreements and disputes.

Disputes are submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

15. Contact details

Florani
Email: support@florani.nl
Telephone: +31 0681486493
Address: Snoekstraat 21B
Chamber of Commerce number: 42053267
VAT NUMBER: NL869492603B01

16. Changes

Florani reserves the right to change these general terms and conditions at any time.

The most current version is always available on the website.